Damaged or wrong item: if a piece arrives broken, chipped or is not what you ordered, send a photo to ashed.in5@gmail.com within 48 hours of delivery and we will replace it free, or refund it in full, including shipping. We do not ask you to send the broken piece back.
Change of mind: because every piece is finished by hand or made in small batches, we do not accept returns or exchanges for change of mind.
Refunds go back to the original payment method within 5–7 working days once approved. For cash-on-delivery orders we refund by bank transfer.